Returns Policy
We want you to be completely satisfied with your purchase. If for any reason you need to return an item, please review the policy below.
Eligibility for Returns
Items must be returned within 30 days of delivery.
Products must be unused, in original packaging, and in resellable condition.
Proof of purchase (order number or receipt) is required.
Electrical, custom-order, or special performance parts may not be eligible for return unless faulty.
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of receiving your order. We’ll arrange a replacement, store credit, or refund once the item has been inspected and verified.
Return Process
Email us at DnDAutoparts@outlook.com with your order number and reason for return.
We’ll reply with return instructions and a return authorisation if eligible.
Send the item(s) back using a trackable shipping method. Customers are responsible for return postage costs unless the item is faulty or sent in error.
Once received and inspected, we’ll issue your refund, credit, or exchange.
Non-Returnable Items
Clearance or sale items
Products that have been installed or used
Items returned without prior authorisation
Refunds
Approved refunds will be processed to your original payment method within 3–5 business days of return approval.
If you have any questions about a return, feel free to get in touch with our team at DnDAutoparts@outlook.com.
Shipping Policy
We aim to get your parts to you quickly and safely, no matter where you are in Australia.
Shipping Options
We offer shipping via major carriers such as Australia Post, CouriersPlease, and Sendle. At checkout, you can select from standard or express shipping options depending on your location and urgency.
Processing Times
Orders are typically dispatched within 1–2 business days.
You’ll receive a tracking number once your order is shipped.
Orders placed on weekends or public holidays will be processed on the next business day.
Note: Some orders have lead times of up to 14 days for custom items.
Delivery Times
Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days
Delivery times may vary based on your location, carrier delays, or stock availability.
Shipping Rates
Shipping rates are calculated at checkout based on your location, selected service, and the size/weight of your order.
Free Shipping
We may offer free shipping on orders over a certain amount. Check our homepage or promotions page for current offers.
International Shipping
We currently ship within Australia only. If you’re outside of Australia and interested in ordering, please contact us to discuss potential options.
Lost or Delayed Shipments
If your parcel hasn’t arrived within the expected timeframe, please contact us with your order number and tracking details. We’ll follow up with the carrier and assist as needed.
